A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It is an efficient method to get some information about the website hosting services or have some issue resolved because you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low possibility of mistakes when you exchange info like usernames or domain names, the faster response time since the communication is live as well as the fact that you don't have to stay on the chat all the time - you are able to do something else entirely while the representative investigates the issue in question. Furthermore, you're able to join a live chat room from any computer that is connected to the web, avoiding the telephone costs that you will have to pay when you're calling to another country.

Live Chat Support in Cloud Website Hosting

In addition to the telephone and ticket support, we supply live chat support as well. You're able to contact us every day, which includes weekends and holidays, and we will give you more information about the Linux cloud website hosting services that we offer in case you are not a customer yet, or about general and billing questions in case you already have an account. Although for entirely technical issues you'll need to open a trouble ticket to our technical support, since such matters require more time to be resolved, you can still get in touch with us on our live chat for some technical info. For example, we can help you set up an email address in your e-mail client or troubleshoot multiple problems, saving you lots of time. Even if our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every day, even on holidays and weekends. It is the perfect way to find out more information about our semi-dedicated hosting in case you don't have an account yet or to have a problem resolved if you're a client and our customer care agents will assist you quickly no matter what time of the day you join our chat. In case you are unsure which package is more appropriate for your web sites, in case you need a piece of advice whether you should acquire a specific upgrade and how to order it or in case you've got difficulties installing an e-mail account on your PC, you're able to get in touch with us and we'll provide you with the needed details right away. The live chat is available even after our telephone lines go off for the day, therefore when you have an account with us, you can rest assured that you will always benefit from prompt assistance with any kind of question or problem that comes up.