24/7 Customer Support in Cloud Website Hosting
Our Linux cloud website hosting services feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting services before you make a purchase or you're an existing client and you have a question or some issue, you will be able to contact us at any time, including holidays and weekends. We have a number of channels to contact us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any troubles which require longer time to investigate and resolve. Unlike various other web hosting providers, our trouble tickets feature a guaranteed maximum response time of only 1 hour, which means that no matter what the problem is, it'll be resolved timely and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you purchase a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives will help you select the perfect package or supply you with information about our servers, in order to verify whether the system requirements for your websites are met. If you're an active client, you will also be able to get in touch with us through electronic mail or via our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that every time you employ any of these 2 methods of communication, you'll receive an answer within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the web hosting services of other service providers, even big ones, you can compare the response time considering that it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
Each virtual private server package that we offer includes 24/7 customer and technical support, therefore if you encounter any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you can contact us anytime, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with several local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems since it will be easier to keep track of what is going on. The maximum warranted response time for all email messages and tickets is an hour, yet it hardly ever takes that long to get assistance. When you acquire the Managed Services upgrade that we offer, our administrators can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get timely support in general, let alone when you operate a whole server, that's why each dedicated server that we offer includes 24/7 support with 1-hour reply time guarantee whatever the situation. This service is totally free for all issues with the server or the software that was installed from our admins through the setup, which means that you can contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing area or you could send an e-mail, and the actual response time for either of these rarely surpasses thirty minutes since we have admins available 24x7x365. If you want general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you can employ our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server plan from your billing Control Panel.