Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each help request you send to us will be replied to within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail requires additional assistance from a sysadmin, we will timely forward it and leave a comment to let you know that your case is being worked on. If you take advantage of the Optional Managed Services package, any of the tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A Premium–Quality Customer Service

  • Our customer support staff will be available to you 24–7 should you need assistance while working with our Website Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. And if you require assistance handling the regular administration tasks on your dedicated server, you can make use of our Optional Managed Services package, that includes backup hard disk storage space, weekly OS updates, software installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every Linux dedicated hosting server is fitted out with our free–of–charge Website Control Panel, which features an extensive knowledge base plus a set of instructional video tutorials. Whenever you require help while working with the Website Control Panel, just hit the Videos or Help buttons in the upper right corner.