A ticketing system is the most widely used means of communication that hosting providers offer to their clients. It’s typically part of the billing account and is the most effective way to deal with a problem that takes a certain period of time to examine or that needs to be forwarded to a system administrator. Thus, all responses supplied by either side will be stored in the very same location in the event that someone else wants to work on the given problem and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts in order to execute a certain task or to get in touch with the hosting company’s support team. In case you want to manage several domains and each one of them is hosted in its own account, you’ll need to use even more accounts at the same time. Also, it can take a considerable length of time for the provider to process your tickets.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our Linux cloud website hosting services is not separate from the web hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you will be able to visit it at any specific moment with only a few clicks, without having to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can track down the status of virtually any support ticket that you’ve already sent, if needed. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to resolve a given issue even before you actually open a ticket. The ticket response time is no more than one hour, which goes to say that you can obtain swift assistance at any moment and in case our client service staff suggests that you do something in your hosting account, you can do it momentarily without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was designed with the belief that you should be able to manage everything related to your semi-dedicated account from a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an enquiry or face a problem, you can contact our help desk support staff representatives instantaneously without having to sign into a totally different admin console. You can look through your web files or check a variety of account settings while you submit a new ticket or read the answer to an old one. If you have a multitude of tickets and you’d like to track down a particular one, you can use the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in no more than one hour irrespective of the essence of your question or problem.