A lot of individuals who start using their 1st web hosting account, or change companies, typically have enquiries with regards to how particular procedures are completed or come across complications when setting up various things such as e-mails, site settings, and so on. That’s why, lots of web hosting companies have compiled documentation with frequently asked questions and problems so as to help their clients get info quickly and easily. As a result, the customer service team can focus on actual issues that given clients may be experiencing, since the solution for the minor things will already be available online and customers can tackle them without having to contact the technical support team. Having comprehensive documentation is quite important, particularly for new customers with no past experience at all, because the hosting service entails an enormous number of features and many individuals can get bewildered about what to do. A good knowledge base can both help you do the tasks that you need and find out how the hosting service functions in general.

Extensive Online Documentation in Cloud Website Hosting

Our cloud website hosting plans come with an exhaustive knowledge base where you can find info on all the obstacles that you may run into and their resolutions. You can read how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your mail client are accurate, but nonetheless you are unable to send email messages, for example. We’ve tried our utmost to be as thorough as possible and to encompass all the available options in order to help you save time and effort and to offer you different solutions for every issue. The knowledge base includes educational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in each Control Panel section, whilst if you wish to browse the complete collection of articles, you should go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated hosting include in-depth online technical documentation where you will find information on all the functions that our in-house created Hepsia Control Panel comes with, as well as solutions to various questions and problems that you might run into. All installation manuals feature elaborate explanations, which suggests that you won’t have to worry about skipping something in case you aim to export a database, for example. The troubleshooting articles encompass a variety of different likely causes of specific problems and the solution for each one of them, so in case you are not able to send email messages even though you have the correct SMTP server settings, for instance, you can quickly discover what the reason may be and repair the issue with two or three mouse clicks in your email client. As the Hepsia Control Panel offers quite a lot of features, you’ll be able to find relevant articles in each and every section. If you would like to examine all help articles, you can use the Help menu, which is located in the top right-hand side of the screen.