One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reply time for any trouble ticket that you open or any e-mail that you write is just one hour, even in case you contact us during weekends and public holidays. Irrespective of the nature of your problem or enquiry, we will lend a hand immediately and will supply you with the needed information to fix any problem with your websites. The actual response time usually doesn’t surpass 15 to 20 minutes, which is why you can forget about waiting around for hours and hours to get an issue fixed or even worse – waiting a whole day only to obtain a response that more information is necessary whilst nothing is resolved. We will assist you in a well-timed manner because we understand just how expensive time can be in the dynamic electronic age. The sixty-minute reply time guarantee applies to any technical or billing question that you may have concerning our Linux cloud website hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our really fast support services. You’ll get a response to any ticket posted through the hosting Control Panel or e-mail sent to our customer and tech support staff within the hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes far less time to explore and rectify a problem. We will supply you with more information if the solution entails something that needs to be done on your end. In case you touch base with us during weekends or legal holidays, the response time will be the same and given that our support team is available to you 24/7, you’ll obtain immediate help for any technical, billing or general issue regardless of what time it is.